Shipping & Returns
Shipping Info
1. We will arrange the shipment in 24-48 hours after your order and full payment is made. But if your item is unfortunately out of stock, we will inform you immediately and hope you will choose other items, if you won't reply our email in time, your order will not be shipped out.
2. Once the order is shipped, a tracking number will be emailed to you automatically, you can check your item status then.
3. We deliver the items by using ePacket(USPS),and it will take 7-12 working days for you to receive it.
4. Free shipping worldwide!
5. If you want to know more about shipping information, please contact us by footer link.
Return Policy
1.We accept the return caused the item is not the one you ordered after you received or there's some damage after received, and responsible for all the shipping cost. ( if the damage caused deliberately after you get the parcel, we won't accept )
2. We won't accept the return caused "I don't want it now", "I don't like the color", "this is not a perfect gift for my friends", the real item has a little difference compare with our websites pictures since all of our pictures are modified to ensure our websites looks well. And different computer the screen brightness's difference?but that almost is 98% color similarity.
3.If there need a return, item should be return within 7 working days on its back way after you received it. Before return, please be sure the items did not been worn or used and all the packing and attachment is fully comes with.
4.Above,before you make order from our site. please have a careful consider and do it.
Thanks so much for read all.
Privacy Notice
Welcome to the user agreement for our store.
In return for allowing you access to this website, we require you to accept the terms and conditions of use set out in this notice. If you are not prepared to agree to these terms then you must immediately leave this website and you may not use or access our services or our site’s facilities.
These terms of use are a legal agreement between us and describe the terms and conditions applicable to your use of our website and the services we offer including the sale of retail goods to consumers. You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy.
This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this notice, as they may contain further terms and conditions that apply to you.
New Customer
You may browse our website without registering but will need to register to become an online customer with us in order to purchase any goods via our website.
When you become an online customer your username will be your valid email address and you will be asked to input a password.
You are responsible for all actions taken under that username, whether by you or any other person. It is your responsibility to keep your username and password safe. You should not disclose or transfer your username or password to any other person and you must notify us immediately if you become aware of any unauthorized use of your username or password.
You warrant, represent and undertake that any information, which you provide when you register as a user, shall be up to date, true and accurate in all respects, and you agree to notify us immediately of any changes to such information.
You can email any changes to your details to us at the E Shop or notify us online once logged in, via the "My Account" section.
Descriptions and Product Information
All products displayed on this website are available only whilst stocks last. Every effort has been made to reflect product colors as accurately as possible. However, due to factors such as differences in monitors and screen settings, we are unable to guarantee that the color you will see on your monitor will accurately reflect the true color of the product.
All drawings, photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations contained in Paul Smith’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.
Links to Other Organizations
We provide links to other sites and resources provided by third parties only as a convenience to you. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. No mention of any organization, company or individual, whether on these pages or on other websites to which these pages are linked shall imply any approval or warranty by us as to the standing and capability of such organizations, companies or individuals.
We take no responsibility for anything that might occur when you visit any other website. When you click on a link you will leave this website.
Limitation of Liability
Nothing in this Agreement shall limit or exclude our liability for fraudulent misrepresentation, or for death or personal injury resulting from our negligence or the negligence of our servants, agents or employees.
However, we will not be liable for any loss of revenue, loss of profit, loss of contract, loss of business or any anticipated savings, loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this agreement.
We also have no liability of any sort (including for negligence) for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment.
F.A.Q
Here are the answers to all of the most frequently asked questions. If you can't find something here, please feel free to contact us.
1. Q: What kind of payment do you accept?
A: You can pay for your products by Credit Card. If customers need to buy large sums of goods, we strongly recommend Western Union Money Transfer (10% off). Please contact us to get our Western Union address.
2. Q: How long does it take for my order to be processed?
A: It only takes 24-48 hours to process your order after the payment is confirmed.
3. Q: How long does it take for shipping?
A: The shipping time will vary based on where you are located and whether the product you order is in stock. We will notify you the estimated delivery time of your items. If your items are in stock, we will deliver it to you as soon as possible.
4. Q: What happens if an item I have ordered is out of stock?
A: All items are supposed to be available. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be not capable to update our website in time when jerseys are not in stock. We will let you know as soon as possible by email in this case.
5. Q: Can I change my order?
A: It is possible for us to change your order if you contact us prior to our delivery. Please talk to us to inform that. However, we are sorry that we are unable to change or cancel your order once the item is dispatched.
6. Q: What should I do if I never received the jerseys?
A: Shipping takes 7-12 working days worldwide. A tracking number will be sent to you within 48 hours so you can track the progress of your order online. Please allow up to 1-3 days for the shipping company to update the information on their website. Shipping is guaranteed.
7. Q: How can I know my order status?
A: Once we send the products, we will email you a tracking number, with which you can track your order online. The tracking number will be available in 36 hours. We are also keeping an eye on your parcels until they reach you.
8. Q: What should I do if the items were damaged upon receipt?
A: If the items were damaged or defective upon receipt, please inform us immediately, our customer service representative will be ready to take care of your matter all the time sincerely.
Happy shopping here!
